HELP

Support

We usually reply within a few days.

Have a question, found a bug, or need help with a purchase? Email us and we’ll get back to you.

[email protected] ↗

To help us help you, include your device model, operating system version, and the Coval version (shown in the app’s settings). Please don’t send your export file or any usernames — we never need them.

Common questions

My export won’t import.

Make sure you requested your information in JSON format (HTML exports can’t be read), selected All time as the date range, and included followers and following. Then open the downloaded ZIP file directly in Coval.

Why can’t I see who unfollowed me yet?

Your first export creates a snapshot. To see changes, import a newer export later; Coval compares it with your saved snapshot. Changes from before your first snapshot can’t be reconstructed.

Does Coval need my password?

No. Coval only uses the official export file you choose to import, and processes it on your device.

How do I restore a purchase?

Open the Coval Plus screen in the app and tap Restore Purchases, signed in with the same App Store or Google Play account you used to buy.

How do I cancel a subscription?

Subscriptions are managed by the store. On iPhone: Settings → your name → Subscriptions. On Android: Google Play → Payments & subscriptions → Subscriptions.

How do I delete my data?

Use the erase option in Coval’s settings, or delete the app. Your follower data is stored only on your device. See our Privacy Policy for details.